We’re Here to Help
At NAXPELORA™, we want every step of your shopping experience to feel simple and dependable.
Whether you need help with an existing order, have a question about one of our pet apparel products, or simply want to learn more about our store, our customer care team is ready to assist.
We aim to review and respond to customer inquiries as efficiently as possible during our regular support hours.
Customer Care
Email Support
service@naxpelo.com
For questions related to orders, shipping, product details, returns, or general store information, email is the best way to reach our team.
Company Information
NAXPELORA™
Operated by:
Ruff Wear, Inc.
Customer Service Email:
service@naxpelo.com
Support Availability
Monday – Friday
9:00 AM – 5:00 PM
Saturday – Sunday
Closed
Messages received outside regular service hours will be reviewed during the next available business period.
Need Help With an Order?
To help us locate your purchase and respond more quickly, please include the following information whenever possible:
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Your order number
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The email address used at checkout
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A short description of your question or concern
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Relevant product details, if applicable
Providing these details can help our team understand your request and reduce unnecessary back-and-forth.
Product Questions
Not sure which NAXPELORA™ item is right for your pet?
You are welcome to contact us regarding product features, apparel styles, general fit information, or other questions about our collection.
Our goal is to make choosing petwear feel straightforward and comfortable.
Thank You for Choosing NAXPELORA™
We appreciate you making NAXPELORA™ part of your pet’s everyday wardrobe.
From cozy days at home to walks, travel, and everyday adventures, we’re committed to creating pet apparel that brings together thoughtful comfort, practical design, and modern style.
NAXPELORA™
Modern Petwear for Everyday Companions
Ruff Wear, Inc.
service@naxpelo.com