Effective Date: August 10, 2026

Welcome to NAXPELORA™, operated by Ruff Wear, Inc.

These Website Terms & Conditions (“Terms”) apply whenever you browse our website, purchase NAXPELORA™ pet apparel, interact with store features, or otherwise use the products, information, tools, content, and services made available through our online store (collectively, the “Services”).

Throughout these Terms, references to “NAXPELORA™,” “we,” “our,” or “us” refer to Ruff Wear, Inc., as applicable.

Please review these Terms before using the Services. By continuing to access or use our website, you acknowledge and agree to be bound by these Terms together with our applicable store policies.

If you do not agree with these conditions, please discontinue use of the Services.

1. Eligibility & Store Access

By accessing our website, you confirm that you are legally permitted to use the Services and enter into transactions under the laws applicable to you.

Where minors are permitted to access the website through a parent or legal guardian, that adult is responsible for supervising such use.

Certain features or purchases may require you to provide information including:

• Your name

• Email address

• Shipping information

• Billing information

• Payment details

• Other information reasonably required to complete an order

You agree that information submitted to us will be accurate, complete, and reasonably current.

2. Customer Accounts

If our website allows customer accounts, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity conducted through your account unless applicable law provides otherwise.

Please contact us if you believe your account has been accessed without authorization.

Customer accounts may not be sold, transferred, or intentionally provided to unrelated third parties for unauthorized commercial purposes.

3. Our Products

NAXPELORA™ offers pet apparel and related lifestyle merchandise designed for everyday use.

We make reasonable efforts to provide accurate:

• Product photographs

• Descriptions

• Materials information

• Sizing information

• Prices

• Availability details

However, the appearance of a product on your screen can vary because of monitor settings, mobile displays, lighting, photography, and other technical factors.

Minor differences in shade, texture, finish, or presentation may therefore occur.

Product descriptions and availability may also be revised as our collection evolves.

4. Product Sizing & Fit

Pet sizes and body proportions can vary significantly between breeds and individual animals.

Measurements and sizing guidance displayed on our website are provided to help customers make an informed selection but cannot guarantee identical fit for every pet.

We recommend reviewing the applicable size information and measuring your pet before placing an order.

Customers remain responsible for selecting an appropriate size based on the information available at the time of purchase.

5. Availability & Purchase Limits

All merchandise is subject to availability.

We reserve the right, where reasonably necessary, to:

• Limit quantities available for purchase

• Restrict unusually large orders

• Discontinue individual styles

• Modify product specifications

• Remove products from sale

• Correct inventory information

These changes may occur without advance notice.

6. Placing an Order

Submitting an order represents your request to purchase the selected merchandise.

Receipt of an automated order message does not necessarily mean an order has been finally accepted.

An order may be subject to payment authorization, inventory availability, fraud screening, or other reasonable verification before fulfillment.

We may refuse or cancel an order where appropriate, including where:

• Payment cannot be authorized

• Product availability is incorrect

• Pricing information contains an obvious error

• Fraud or unauthorized purchasing activity is suspected

• The order violates these Terms or applicable law

If payment has already been collected for an order we subsequently cancel, the applicable amount will be handled in accordance with our payment and refund procedures.

7. Order Review & Changes

Please carefully check your cart, quantity, size, delivery address, and contact information before completing checkout.

Because fulfillment can begin shortly after purchase, changes or cancellations may not always be possible after an order enters processing.

Where an order adjustment is needed, contact:

service@naxpelo.com

as soon as possible.

Additional details regarding changes and cancellations may be provided in our Shipping & Delivery Information.

8. Personal Purchases

Products purchased through the NAXPELORA™ website are generally intended for personal and household use.

You may not purchase merchandise for unauthorized commercial redistribution, deceptive resale, or other improper business purposes without our prior authorization.

We may reasonably limit or decline orders that appear inconsistent with normal consumer purchasing patterns.

9. Prices, Promotions & Taxes

Product prices are displayed through our website and may be updated from time to time.

Unless expressly stated otherwise:

• Prices are shown in the currency presented at checkout

• Shipping charges may be added separately

• Applicable taxes may be calculated during checkout

• International duties or import fees may be charged separately by local authorities

Promotions, discount codes, or special offers may be subject to additional conditions, expiration dates, exclusions, or quantity restrictions.

The applicable purchase total will be shown before you submit payment.

10. Payments

You agree to provide valid and accurate billing and payment information when completing a purchase.

Payments may be processed by independent payment service providers.

NAXPELORA™ does not require customers to send complete payment card credentials by email.

A payment may be delayed, rejected, or require additional verification by your bank, card issuer, PayPal, payment gateway, or other payment provider.

11. Shipping & Delivery

Delivery estimates shown on our website are provided for planning purposes and should not be interpreted as guaranteed arrival dates unless expressly stated otherwise.

Delivery may be influenced by circumstances such as:

• Carrier delays

• Severe weather

• Customs procedures

• International transportation

• Holiday volumes

• Local delivery disruptions

• Incorrect or incomplete shipping information

• Events outside our reasonable control

Additional conditions concerning processing times, tracking, international orders, and delivery issues are explained in our Shipping & Delivery Information.

12. Returns & Refunds

Eligible returns and refunds are governed by the NAXPELORA™ Returns, Exchanges & Refunds policy.

Customers should review that policy before returning merchandise.

Pet apparel that has been worn, washed, altered, damaged after delivery, or contains pet hair, odors, stains, or other signs of use may not qualify for a standard return except where applicable law requires otherwise.

13. Intellectual Property

Unless otherwise indicated, website materials associated with NAXPELORA™ are owned by, licensed to, or used with authorization by Ruff Wear, Inc. and/or applicable rights holders.

Protected materials may include:

• The NAXPELORA™ brand identity

• Logos and wordmarks

• Website layout

• Written product content

• Graphics

• Product photography

• Illustrations

• Marketing materials

• Design elements

Access to our website does not transfer ownership of intellectual property to you.

Content may be viewed for ordinary personal shopping purposes but may not be commercially reproduced, distributed, copied, modified, republished, or exploited without appropriate permission.

14. Appropriate Use of Our Website

You agree not to misuse our website or Services.

Prohibited activity may include:

• Using the Services for unlawful purposes

• Violating applicable laws or regulations

• Infringing intellectual property or privacy rights

• Uploading viruses, malware, or harmful code

• Attempting unauthorized access to store systems

• Interfering with website security

• Scraping or harvesting personal information unlawfully

• Sending spam, phishing attempts, or deceptive communications

• Using automated systems in a way that disrupts normal website operations

• Impersonating another individual or organization

• Engaging in fraudulent purchasing activity

We may restrict access when we reasonably believe these conditions have been violated.

15. Third-Party Services

Our store may integrate tools, payment systems, analytics platforms, social media services, or other technologies provided by independent companies.

We may also provide links to external websites for convenience.

Third-party services operate according to their own terms, policies, and privacy practices.

Unless required by applicable law, Ruff Wear, Inc. does not control and is not responsible for independently operated third-party websites or services.

Customers should review the relevant third party's terms before using those services.

16. Customer Reviews & Submissions

If you submit a review, suggestion, photograph, comment, idea, or other content to us, you confirm that you have the right to submit that material.

Submissions must not:

• Violate another person's intellectual property rights

• Contain unlawful or malicious material

• Misrepresent another individual

• Contain deceptive or fraudulent claims

• Interfere with the operation of our Services

Where permitted, customer feedback may be used to improve our products, services, website experience, or communications.

Any use of customer-submitted materials remains subject to applicable law and any specific terms presented when the material is submitted.

17. Errors & Corrections

Although we work to keep store information accurate, occasional errors may occur.

These may involve:

• Pricing

• Product descriptions

• Availability

• Promotional offers

• Shipping information

• Product specifications

We reserve the right to correct legitimate errors, revise inaccurate information, and where reasonably necessary cancel affected orders.

Where an error materially affects an already placed order, we may contact the customer with additional information or available options.

18. Service Availability

We may occasionally modify, suspend, update, or discontinue portions of the website for maintenance, security, operational, or business reasons.

Continuous or uninterrupted access cannot always be guaranteed.

We are not responsible for temporary interruptions resulting from circumstances outside our reasonable control, subject to rights that cannot legally be excluded.

19. Disclaimer of Warranties

To the maximum extent permitted under applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that the website will always:

• Operate without interruption

• Be entirely free from technical errors

• Meet every individual user's expectations

• Remain free from circumstances outside our reasonable control

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded or limited.

20. Limitation of Liability

To the extent permitted by applicable law, Ruff Wear, Inc. and its applicable affiliates, officers, employees, representatives, and service providers will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website or Services where such liability can legally be limited.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.

Applicable statutory consumer rights remain unaffected.

21. Customer Responsibility

You agree to use our Services lawfully and in accordance with these Terms.

To the extent permitted by applicable law, you may be responsible for losses, claims, or expenses resulting from your unlawful misuse of the Services, infringement of third-party rights, or material violation of these Terms.

22. Suspension or Termination of Access

We may restrict, suspend, or terminate access to portions of the Services where reasonably necessary because of:

• Fraud

• Security risks

• Unlawful conduct

• Abuse of website functionality

• Material violation of these Terms

Termination of website access does not eliminate obligations or rights that arose before termination.

23. Privacy

Personal information collected through your interaction with NAXPELORA™ is handled according to our Privacy & Data Policy.

Please review that policy for information concerning:

• Data collection

• Cookies

• Payment processing

• Marketing

• Analytics

• Privacy choices

• Third-party services

24. Consumer Rights

Nothing contained in these Terms is intended to waive or restrict mandatory consumer protections available under applicable law.

If a provision of these Terms conflicts with a consumer right that cannot legally be waived, the applicable statutory protection will control.

25. Applicable Law

These Terms and use of our Services will be governed by applicable laws and legal requirements relevant to the transaction and parties involved, without eliminating any mandatory consumer protections that may apply in your place of residence.

Any dispute will be handled through the appropriate legally competent forum unless applicable law requires otherwise.

26. Changes to These Terms

NAXPELORA™ may revise these Terms when our Services, store practices, technologies, or legal requirements change.

The latest version will be made available on this page together with an updated effective date where appropriate.

Changes apply prospectively from the effective date unless applicable law requires another approach.

Continued use of the Services following an update constitutes acceptance where legally permitted.

Questions About These Terms?

If you have questions concerning these Website Terms & Conditions, please contact our customer support team.

NAXPELORA™
Operated by Ruff Wear, Inc.

Customer Support:
service@naxpelo.com

For questions relating to an existing order, including your order number can help us assist you more efficiently.

NAXPELORA™ — Modern Petwear, Thoughtfully Designed for Everyday Life.