Terms & Conditions

Last Updated: October 6, 2026

Welcome to NAXPELORA™.

These Terms & Conditions explain the rules, responsibilities, and conditions that apply when you access naxpelo.com, purchase products, use our online services, or communicate with our customer support team.

The website naxpelo.com is owned and operated by Hangzhou Weijian Technology Co., Ltd. under the NAXPELORA™ brand.

Throughout these Terms, the terms “NAXPELORA™,” “we,” “us,” and “our” refer to Hangzhou Weijian Technology Co., Ltd., unless otherwise stated.

By using our website or placing an order, you confirm that you have reviewed and accepted these Terms & Conditions, together with our other published policies.

If you do not agree with these Terms, please do not use our website or place an order.

1. Business Information

NAXPELORA™ operates under the following business information:

Brand / Trademark: NAXPELORA™
Owner: Zhu Xihua
Primary Domain: naxpelo.com
Legal Company Name: Hangzhou Weijian Technology Co., Ltd.

Business Address:
Room 7485, No. 121, Wensan Road, Xixi Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China

Customer Support Email:
service@naxpelo.com

Customer Service Phone:
+86 19928380503

NAXPELORA™ is owned and operated by Hangzhou Weijian Technology Co., Ltd., which is responsible for website operations, order processing, customer communication, and services provided through naxpelo.com.

2. Eligibility to Purchase

By purchasing products from our website, you confirm that:

You have the legal ability to enter into a purchase agreement
The information provided during checkout is accurate and complete
You are authorized to use the selected payment method
Your purchase complies with applicable laws in your location

If additional authorization is required under local regulations, you are responsible for obtaining such permission before purchasing.

3. Product Information

We aim to provide accurate and detailed information about products available on naxpelo.com.

Product information may include:

Product names
Images
Materials
Specifications
Dimensions
Available options
Features
Pricing
Availability status

Please note that minor differences may occur due to:

Device screen settings
Photography conditions
Manufacturing variations
Material characteristics

Such differences do not necessarily indicate that a product is defective or incorrectly described.

4. Product Availability

All products are offered subject to availability.

NAXPELORA™ may:

Update product information
Adjust available options
Change inventory status
Limit quantities
Remove unavailable products

If an ordered item becomes unavailable after purchase, we will provide an appropriate solution, which may include cancellation and refund where applicable.

5. Prices

Product prices displayed on our website may change from time to time.

The applicable purchase price is the amount shown during checkout before payment confirmation.

The final order amount may include:

Product price
Shipping fees
Applicable discounts
Taxes or charges where required

We reserve the right to correct obvious pricing or technical errors when necessary.

6. Currency

Unless otherwise displayed during checkout, transactions on naxpelo.com are generally processed in:

United States Dollars (USD)

If your payment account uses another currency, your payment provider may apply:

Currency conversion rates
Foreign transaction fees
International processing charges

Such charges are determined by your bank or payment provider.

7. Orders

Submitting an order through naxpelo.com represents your request to purchase selected products.

Before completing checkout, please review:

Product selection
Quantity
Product variations
Shipping address
Billing details
Shipping fees
Discounts
Total amount
Payment method

You are responsible for confirming that all information entered during checkout is correct.

8. Order Confirmation

After successful checkout, you will generally receive an order confirmation email.

The confirmation may include:

Order number
Purchased products
Payment details
Delivery information

An automated confirmation means we have received your order request. It does not prevent us from performing necessary:

Payment verification
Fraud prevention checks
Inventory confirmation
Fulfillment review

9. Order Acceptance

NAXPELORA™ reserves the right to decline or cancel orders when reasonably necessary.

Reasons may include:

Payment authorization failure
Suspicious transaction activity
Product availability issues
Incorrect customer information
Shipping restrictions
Technical or pricing errors
Violation of applicable laws

If payment has already been collected and an order is cancelled, an applicable refund will be issued.

10. Order Changes

If you need to update:

Product selection
Quantity
Shipping details
Order information

please contact us as soon as possible:

Email: service@naxpelo.com

We will make reasonable efforts to assist; however, changes cannot be guaranteed after fulfillment or shipment preparation begins.

11. Order Cancellation

Cancellation requests should be submitted promptly after purchase.

If an order has not entered processing, we will attempt to accommodate the request.

Once an order has entered fulfillment or shipping preparation, cancellation may no longer be possible. In such cases, the return process may apply after delivery.

12. Payment Methods

Available payment methods are displayed during checkout.

Depending on availability, payment options may include:

Credit cards
Debit cards
PayPal
Other payment methods shown during checkout

Available methods may vary depending on:

Location
Payment provider
Card issuer
Transaction requirements

13. Payment Authorization

Orders are processed after successful payment authorization.

Payments may fail due to:

Incorrect payment information
Insufficient funds
Bank restrictions
Security verification
Billing information mismatch

If payment is declined, please verify your information or contact your payment provider.

14. Payment Security

Payments are processed through secure payment providers.

Payment services may use:

Encryption technology
Authentication procedures
Fraud prevention systems
Security monitoring

For your protection, please do not send sensitive payment details, such as full card numbers or passwords, through email.

15. Shipping and Processing

Orders are processed according to our Shipping Policy.

Typical processing time:

1–3 business days

Processing time may vary during:

Holidays
Promotions
High-volume periods

Processing time is separate from shipping transit time.

16. Shipping Charges

Shipping fees are displayed during checkout before payment confirmation.

The final shipping cost depends on:

Destination
Shipping method
Order details

17. Estimated Delivery Times

Estimated delivery times after shipment:

Standard Delivery:
Approximately 7–12 business days

Delivery times may vary due to:

Carrier operations
Customs procedures
Local delivery conditions
Seasonal demand

Delivery estimates are not guaranteed arrival dates.

18. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Weather conditions
Customs inspections
Public holidays
Transportation disruptions

We will provide reasonable assistance when delivery issues occur.

19. Tracking

Where tracking is available, shipment tracking information will be provided after dispatch.

Carrier systems may require:

1–3 business days

to display tracking updates.

Temporary tracking delays do not necessarily mean a package is lost.

20. International Orders

International shipments may be subject to:

Import duties
Taxes
Customs fees
Local government charges

Customers are responsible for charges required by their destination country unless otherwise stated during checkout.

21. Returns

Eligible products may generally be returned within:

30 calendar days after delivery

Returns must comply with our Return & Refund Policy.

Products should generally be:

Unused
In original condition
Accompanied by order information

22. Return Authorization

Please contact customer support before sending any return.

Email: service@naxpelo.com

Return instructions will be provided after review.

Please do not send returns directly to the registered business address unless instructed by our support team.

23. Return Shipping Costs

Return shipping responsibility depends on the reason for return.

For preference-based returns, customers may be responsible for return shipping costs unless otherwise required by law.

For damaged, defective, incorrect, or materially different products, NAXPELORA™ will provide an appropriate solution.

24. Refunds

Approved refunds are issued to the original payment method.

Please allow:

5–10 business days

for approved refunds to appear.

Actual processing time may depend on your bank or payment provider.

25. Exchanges

Exchange requests are generally handled through a return and reorder process.

Customers should:

Contact support
Follow return instructions
Place a new order when applicable

26. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged
Defective
Incorrect
Missing important components

please contact us with:

Order number
Description of the issue
Supporting photos if available

We will review the request and provide an appropriate solution.

27. Missing Products

If an order appears incomplete:

Check whether items were shipped separately
Review tracking information
Contact customer support if items remain missing

28. Packages Marked Delivered

If tracking shows delivery completion but you cannot locate your package, please check:

Mailbox
Delivery area
Household members
Building reception
Neighbors where appropriate

If the issue continues, contact us for assistance.

29. Failed Delivery

Delivery issues may occur because of:

Incorrect address
Failed delivery attempts
Customs requirements
Refusal of delivery

Available solutions depend on the specific circumstances.

30. Personal Use

Products purchased through naxpelo.com are intended for normal personal use.

We may review unusual orders for:

Fraud prevention
Inventory management
Operational requirements

31. Intellectual Property

All website content, including:

NAXPELORA™ branding
Logos
Images
Text
Graphics
Design elements

is owned by or legally used by Hangzhou Weijian Technology Co., Ltd. and protected under applicable intellectual property laws.

32. Website Content Use

Website content may only be used for lawful personal shopping purposes.

Unauthorized use, reproduction, copying, or misleading representation of our content is prohibited.

33. Customer Reviews and Submissions

If you submit reviews, comments, images, or other content, you confirm that:

You own the rights to the content
The content is accurate
The content does not violate third-party rights

We may remove content that violates these Terms.

34. Privacy

Personal information is handled according to our Privacy Policy.

The Privacy Policy explains how information is:

Collected
Used
Protected
Managed

35. Third-Party Services

Our website may use third-party providers for:

Payments
Shipping
Hosting
Analytics
Customer support

These providers operate according to their own terms and privacy policies.

36. Third-Party Links

Our website may contain external links.

NAXPELORA™ is not responsible for third-party websites, services, or policies.

37. Website Availability

We aim to maintain reliable website access.

However, temporary interruptions may occur due to:

Maintenance
Technical updates
Hosting issues
Network problems

38. Disclaimer

To the extent permitted by law, our website and services are provided based on current availability.

We do not guarantee uninterrupted operation or complete absence of technical issues.

39. Limitation of Liability

To the maximum extent permitted by law, Hangzhou Weijian Technology Co., Ltd. is not responsible for indirect or consequential damages arising from website use.

Mandatory consumer rights remain unaffected.

40. Force Majeure

We are not responsible for delays caused by events outside reasonable control, including:

Natural disasters
Government actions
Severe weather
Transportation disruptions
Public emergencies

41. Consumer Rights

These Terms do not remove rights provided by applicable consumer protection laws.

Where mandatory laws provide stronger protection, those laws will apply.

42. European Union Consumers

Customers in applicable regions may have additional statutory rights according to local regulations.

43. Governing Law

These Terms are governed by applicable laws relating to Hangzhou Weijian Technology Co., Ltd., while respecting mandatory consumer protection requirements.

44. Dispute Resolution

For concerns regarding orders, payments, shipping, or refunds, customers are encouraged to contact support first.

45. Changes to These Terms

NAXPELORA™ may update these Terms when necessary.

The latest version will always be published on this page with the updated date.

46. Severability

If any provision of these Terms is found invalid, the remaining provisions will continue to apply.

47. No Waiver

Failure to enforce any provision immediately does not waive our right to enforce it later.

48. Entire Agreement

These Terms, together with our published policies, form the agreement governing use of naxpelo.com and purchases made through our website.

49. Contact Information

For questions regarding these Terms & Conditions, please contact us:

NAXPELORA™
Owned and operated by Hangzhou Weijian Technology Co., Ltd.

Owner: Zhu Xihua