Shipping policy

Last Updated: October 20, 2026

At NAXPELORA™, we understand that a reliable delivery experience is an important part of your shopping journey. This Shipping Policy explains how we process orders, arrange shipments, provide tracking information, and handle delivery-related situations.

Our goal is to provide a transparent, efficient, and dependable shipping experience from checkout to delivery.

Our Shipping Approach

NAXPELORA™ works with fulfillment partners and logistics providers to support efficient order processing and reliable delivery.

Depending on product availability, order details, and destination, orders may be fulfilled through our own facilities or those of our fulfillment partners.

Our shipping approach is designed to:

  • Support reliable product availability and order fulfillment.

  • Improve order processing and shipping efficiency.

  • Provide flexible delivery solutions for eligible international destinations.

  • Maintain a streamlined fulfillment process and provide accurate order updates.

We continuously work to improve our shipping procedures and keep customers informed throughout the delivery process.

1. Order Processing and Shipping Fees

Every order is reviewed and prepared before shipment.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes order verification, preparation, and packaging. During public holidays, promotional events, peak shopping seasons, or periods of high order volume, additional processing time may be required.

Order processing time is separate from shipping transit time. The estimated delivery period below begins after the order has been shipped.

Shipping Fees

Available shipping methods and applicable shipping fees will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery destination.

  • Available shipping methods.

  • Order details and applicable delivery charges.

Please review the shipping options and charges displayed at checkout before placing your order.

2. Estimated Delivery Time

Delivery times may vary depending on the destination, shipping method, fulfillment location, carrier availability, and local delivery conditions.

Standard Delivery: Approximately 7–12 business days after shipment.

Please note:

  • Estimated delivery time begins after the order has been processed and shipped.

  • Remote delivery locations may require additional transit time.

  • Customs inspections and import processing may affect international deliveries.

  • Public holidays, seasonal demand, severe weather, and carrier disruptions may cause delays.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on circumstances beyond our reasonable control.

If your order takes longer than expected to arrive, please check the tracking information provided in your shipping confirmation email or contact our customer support team for assistance.

3. Tracking Your Order

Once your order has been shipped, NAXPELORA™ will send a shipping confirmation email containing tracking information to the email address provided during checkout.

You can use the tracking number or tracking link to monitor your shipment.

Please note:

  • Tracking information may take some time to become active after shipment.

  • Tracking updates may vary depending on the shipping carrier and destination.

  • A temporary lack of tracking updates does not necessarily mean that your package has been lost.

  • Estimated delivery dates may change as the carrier updates shipment information.

If your tracking information remains unchanged for an extended period or you have concerns about your delivery, please contact our support team.

Customer Support Email: service@naxpelo.com

Please include your order number and tracking details so that we can review your inquiry more efficiently.

4. International Shipping and Customs

International shipments may be subject to customs inspections, import regulations, and other procedures imposed by the destination country.

Depending on the destination and applicable regulations, customers may be responsible for additional charges, including:

  • Import duties and tariffs.

  • Value-added tax (VAT), sales tax, or other applicable taxes.

  • Customs clearance fees or other import-related charges.

Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product price or shipping fee.

Customers are responsible for understanding the import requirements applicable to their delivery destination.

NAXPELORA™ cannot control customs inspections, government processing times, or delays caused by local regulatory procedures. We will provide available shipping information and assistance where reasonably possible.

Nothing in this section is intended to exclude or restrict any rights or obligations that cannot legally be excluded or restricted under applicable law.

5. Order Changes and Cancellations

We begin preparing orders shortly after payment confirmation to support timely delivery.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible.

Customer Support Email: service@naxpelo.com

Please include your order number and clearly describe the change or cancellation you are requesting.

We will make reasonable efforts to accommodate eligible requests. However, changes or cancellations cannot be guaranteed once an order has entered the fulfillment process, been prepared for dispatch, or been shipped.

If your order has already been dispatched, please contact our support team for guidance on any available options.

Any cancellation rights required by applicable consumer protection laws remain unaffected by this policy.

6. Lost, Delayed, or Damaged Packages

NAXPELORA™ is committed to helping customers resolve delivery issues. If your package is delayed, appears to be lost, or arrives damaged, please contact our customer support team.

Damaged Items

If your package or product arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the outer packaging and shipping label, where relevant.

  • A description of the damage or problem.

Our support team will review the information and explain the appropriate next steps. Depending on the circumstances, available resolutions may include a replacement, return, refund, or another appropriate remedy in accordance with our applicable policies and legal obligations.

Lost Packages

If your package appears to have been lost during transportation, please contact us with your order number and tracking information.

Where appropriate, we may work with the shipping provider to review the shipment status. If the package is confirmed lost, we will assess the available resolution options and provide assistance in accordance with our applicable policies and legal obligations.

Delayed Shipments

If your shipment is taking longer than expected, please check the latest tracking information first.

If the tracking information remains unchanged for an extended period or the carrier reports an issue, contact our support team so that we can help review the situation.

7. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Incorrect or incomplete shipping addresses may result in delivery delays, unsuccessful delivery attempts, or returned shipments.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will advise whether the information can still be updated before dispatch.

Address changes cannot be guaranteed once an order has entered the fulfillment process or been shipped.

Delivery schedules may also be affected by severe weather, transportation disruptions, customs procedures, public holidays, or other circumstances beyond our reasonable control.

8. Contact Information

For questions about shipping, order processing, tracking information, delivery delays, or damaged or lost packages, please contact us using the details below.

Brand: NAXPELORA™

Legal Company Name: Hangzhou Weijian Technology Co., Ltd.

Business Address: Room 7485, No. 121, Wensan Road, Xixi Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China

Customer Support Email: service@naxpelo.com

Phone: +86 19928380503

When contacting us about an existing order, please include your order number so that we can review your inquiry more efficiently.

Thank you for choosing NAXPELORA™. We appreciate your trust in our brand and are committed to providing a transparent, reliable, and convenient shipping experience from checkout to delivery.