Last Updated: October 6, 2026

At NAXPELORA™, operated by Hangzhou Weijian Technology Co., Ltd., we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, purchase products, contact our support team, or use our services.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide better services, process orders, and improve your shopping experience, we may collect different types of information.

Information Provided by You

When you interact with NAXPELORA™, we may collect information such as:

• Placing an order or completing a purchase

• Contacting customer support

• Submitting inquiries or requests

• Subscribing to promotional communications

This information may include:

• Full name

• Email address

• Phone number

• Shipping address

• Billing information

• Order details

• Payment information processed securely through payment providers

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system details

• Website activity data

• Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

The information collected may be used for the following purposes:

Order Processing

We use your information to:

• Confirm and manage orders

• Process payments

• Arrange product delivery

• Provide shipping updates and order notifications

Customer Support

We may use your information to:

• Respond to questions and requests

• Provide assistance regarding products or orders

• Improve our customer service experience

Website Improvement

We analyze usage information to:

• Improve website functionality

• Understand customer preferences

• Enhance product and service experiences

Security Protection

We may use information to:

• Detect suspicious activities

• Prevent fraudulent transactions

• Maintain a safe shopping environment

3. Protection of Your Information

NAXPELORA™ takes reasonable measures to protect customer information.

Our security practices include:

• Using secure technologies to protect data transmission

• Limiting access to personal information to authorized personnel

• Working with trusted payment providers for secure transaction processing

We do not store complete credit or debit card details after payment processing is completed.

4. Information Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information.

We may share necessary information only with trusted service providers who support our business operations, including:

• Payment processing services

• Shipping and fulfillment partners

• Website service providers

• Customer support solutions

These partners are permitted to use information only for providing related services.

Advertising and Analytics Services

We may use cookies or similar technologies from trusted third-party platforms to understand website activity and provide more relevant experiences.

These third parties maintain their own privacy policies and may provide options for managing personalized advertising preferences.

5. Cookies and Tracking Technologies

NAXPELORA™ uses cookies and similar technologies to improve website functionality.

Cookies may help us:

• Keep products in your shopping cart

• Remember user preferences

• Analyze website performance

• Improve marketing experiences

You may adjust your browser settings to manage or disable cookies. Please note that certain website features may not function properly if cookies are disabled.

6. Third-Party Websites

Our website may contain links to external websites or services.

NAXPELORA™ is not responsible for the privacy practices, security policies, or content of third-party websites.

We recommend reviewing the privacy policies of external websites before providing personal information.

7. California Privacy Notice

Where applicable, we respect privacy requirements under applicable California privacy regulations.

Users may:

• Access available personal information

• Request corrections to inaccurate information

• Request information regarding personal data handling

• Manage marketing communication preferences

This Privacy Policy remains publicly available through our website.

8. Children’s Privacy

NAXPELORA™ does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

Parents or guardians may contact us regarding any related concerns.

9. Data Security Incidents

We maintain security practices designed to reduce the risk of unauthorized access or disclosure.

In the event of a security incident involving personal information, we will take appropriate measures according to applicable laws and regulations.

10. Email Communications

We may use your email address for:

• Order confirmations

• Shipping updates

• Customer service communication

• Promotional messages when you choose to receive them

You may unsubscribe from promotional emails at any time by following the instructions provided in the email.

11. Your Privacy Choices

You may have options regarding your personal information, including:

• Requesting updates or corrections to your information

• Managing marketing preferences

• Adjusting cookie settings through your browser

For assistance with privacy-related requests, please contact our support team.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

NAXPELORA™
Owned and operated by Hangzhou Weijian Technology Co., Ltd.

Business Address:
Room 7485, No. 121, Wensan Road, Xixi Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China

Email:
service@naxpelo.com

Phone:
+86 19928380503